{"areas": [["inicia", "Não liga ou não inicia", "O equipamento não dá sinal, não mostra vídeo ou não chega ao Windows."], ["estabil", "Trava, reinicia ou dá tela azul", "O sistema inicia, mas não se sustenta."], ["desempenho", "Lentidão e uso excessivo", "O sistema funciona, mas devagar ou consumindo demais."], ["video", "Vídeo e tela", "Imagem ausente, defeituosa ou instável."], ["disco", "Armazenamento", "Disco não aparece, falha ou está degradado."], ["rede", "Rede, som e periféricos", "Conectividade, áudio, impressão e dispositivos."], ["sistema", "Windows, contas e aplicativos", "Atualização, perfil, licença, permissões e apps."], ["notebook", "Notebook e energia", "Bateria, suspensão e periféricos integrados."], ["seguranca", "Segurança", "Malware, persistência, ransomware e identidade."], ["montagem", "Montagem e configuração", "Escolher peças, montar, configurar BIOS e servidor."], ["manutencao", "Testes, validação e manutenção", "Provar a causa, validar o reparo e 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"diagnostico|C.04", "diagnostico|C.14", "diagnostico|C.02", "sysinternals|2.1", "sysinternals|2.10", "sysinternals|2.11", "sysinternals|2.12", "sysinternals|2.13", "sysinternals|2.14", "sysinternals|2.15"], "metodo": ["sysinternals|0.3", "sysinternals|0.5"]}, "n": 26, "nucleo": 6, "ev": {"stop": ["MEMORY_MANAGEMENT", "PAGE_FAULT"], "erro": [], "evento": ["129", "41"], "servico": [], "comando": ["eventvwr", "mdsched", "DISM", "Get-WinEvent", "chkdsk", "msconfig", "perfmon", "sfc"], "ferramenta": ["Handle", "ProcDump", "Sysmon", "WinDbg", "MemTest86", "Autoruns", "Strings", "procmon", "CrystalDiskInfo", "HWMonitor"]}, "evn": {"MEMORY_MANAGEMENT": 1, "PAGE_FAULT": 1, "129": 1, "41": 1, "eventvwr": 2, "mdsched": 2, "DISM": 1, "Get-WinEvent": 1, "chkdsk": 1, "msconfig": 1, "perfmon": 1, "sfc": 1, "Handle": 3, "ProcDump": 3, "Sysmon": 2, "WinDbg": 2, "MemTest86": 2, "Autoruns": 1, "Strings": 1, "procmon": 1, "CrystalDiskInfo": 1, "HWMonitor": 1}}, {"id": "crash-app", "area": "estabil", "titulo": "Aplicativo fecha sozinho", "sintoma": "O programa encerra sem aviso ou reporta falha ao iniciar.", "kw": "fecha sozinho crash aplicativo parou de funcionar erro 1000 1026 .net", "cols": ["sysinternals"], "roles": {"verificacao": ["sysinternals|4.3", "sysinternals|1.09", "sysinternals|1.01", "sysinternals|1.08"], "procedimento": ["sysinternals|2.2", "sysinternals|2.6", "sysinternals|2.7", "sysinternals|2.3", "sysinternals|5.1", "sysinternals|5.3"], "metodo": ["sysinternals|0.5"]}, "n": 11, "nucleo": 2, "ev": {"stop": [], "erro": [], "evento": [], "servico": [], "comando": [], "ferramenta": ["ProcDump", "WinDbg", "Sysmon"]}, "evn": {"ProcDump": 2, "WinDbg": 2, "Sysmon": 1}}, {"id": "intermitente", "area": "estabil", "titulo": "Falha intermitente, sem padrão", "sintoma": "O defeito não se reproduz sob demanda — aparece e some.", "kw": "intermitente aleatório às vezes não reproduz esporádico", "cols": ["base"], "roles": {"verificacao": ["base|5.01"], "procedimento": 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